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About Ace Mann

Ace smiles at someone out of frame while standing in front of a beautiful, floral garden hedge. They have long, blonde hair falling in soft curls around their shoulders and are wearing a navy waffle knit shirt, a small gold necklace, and subtle makeup.

In their career and personal life, Ace has always existed at the intersection of complex systems and human experiences. 

 

Ace began their first masters degree in molecular biology and spent years studying viral genetics, neural pathology, and the immune system. Despite thriving in the lab, they recognized gaps in the system: 
 

  • excellent scientists and academics with good hearts were burning out; 

  • the educational content wasn’t designed for learner retention; 

  • and the information in the public health sphere wasn’t getting to the people who needed it most.

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Ace turned from brains to minds and began studying how the brain learns and shifted toward adult education. They started working with healthcare organizations across North America to help bridge the gap between people and information. Working with agencies such as the Cleveland Clinic, Teladoc Health, the Public Health Agency of Canada, Iris Telehealth, and Didi Hirsch Mental Health Services, Ace is incredibly proud of these collaborations.

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Still seeing a need for more direct healthcare decoding, Ace graduated with their Masters in mental health counselling and has begun to unite their experience under one roof.

 

Whether they are helping a client make sense of a difficult diagnosis, supporting a physician through burnout, or consulting with an organization to design clear educational materials, their approach remains the same:

  • grounded in scientific evidence,

  • informed by lived system knowledge,

  • and delivered with deep empathy. 

Ace understands the theory behind the pressures clients face—they speak the language and they’re here to help.

 

When Ace isn’t on the job, you can find them scuba diving with their partner or practicing their languages on the balcony with their large, lazy, and very spoiled dog. Ace’s “perfect day” would take place in northern Thailand and include a visit to an elephant sanctuary and a lunch of spicy khao soi.

About Medical Advocacy & Coaching

Navigating the healthcare system can feel like an impossible task. Too often, the healthcare system leaves patients feeling unheard, dismissed, or lost in a maze of medical jargon and institutional bureaucracy. Having spent nearly two decades in public health and advocacy spaces, Ace can help you understand your situation, make your voice heard, and support you through the tough times.

Medical Advocacy & Coaching is…

Medical Advocacy Coaching is a specialized service designed to help you regain your voice and agency. Together, we combine emotional support with practical strategy:

 

  • System Navigation & Education: Making sense of complex diagnoses, understanding treatment options, and resources so you can make informed, supported decisions.
     

  • Self-Advocacy Skills: Preparing for appointments, framing your concerns effectively, and learning how to ask the right questions without feeling intimidated.
     

  • Trauma-Informed Support: Processing the emotional impact, grief, and trauma that often accompany severe illness or negative healthcare experiences for both the patient and their communities.

 

You don't have to carry the weight of navigating your health alone. Ace provides the support, tools, and additional resources you need to advocate for yourself with confidence.

Medical Advocacy & Coaching is also…

  • Not Medical Advice or Diagnosis: Ace does not provide medical diagnoses, prescribe medications, interpret diagnostic lab results, or recommend specific medical treatments. All medical decisions, diagnoses, and treatment plans remain strictly between you and your qualified healthcare providers.
     

  • Not Direct Healthcare Provision: Ace does not act as a licensed physician, nurse, or clinical healthcare provider in our sessions. Coaching and advocacy support do not replace the care, advice, or intervention of your primary care doctor, specialists, or emergency medical services.
     

  • Not a Replacement for Your Healthcare Team: Ace does not work against or replace your medical team. Instead, Ace helps you prepare to collaborate with them more effectively. The goal is to support your voice, values, and questions so you can build a more productive, communicative relationship with your doctors.
     

  • Legal Advice or Legal Representation: Medical advocacy coaching involves educational, navigational, and emotional self-advocacy support. It does not constitute legal advice, legal advocacy, or formal representation in medical malpractice or legal proceedings.
     

  • Making Medical Decisions for You: Ace will never tell you which medical choices to make, nor will they make decisions on your behalf. You remain fully in control of your healthcare journey. The role of Medical Advocacy Coaching  is to help you gather information, understand your options, organize your thoughts, and build the confidence to make informed choices for yourself.

"The personalized attention and expertise offered by Ace made such a difference in how I was able to show up at the doctor's office. I felt confident enough to ask for my needs to be met and learn how to translate them for my healthcare providers which helped me get the care I needed. I'm so grateful!"

- Past Client

About High-Performance Coaching & Counselling 

You’ve worked incredibly hard to get to where you are. Now let Ace meet you there.

Working in medicine, scientific research, academia, politics, healthcare, and other advanced roles requires an immense level of dedication—but the culture within these fields often demands perfection at the expense of your well-being. Burnout, high stakes, institutional friction, and the pressure to perform can leave even the most accomplished professionals feeling exhausted and isolated. Ace has lived this and has worked hard to bridge this reality with the support they wish they had then.

 

Traditional therapy can sometimes fall short when you have to spend half your session explaining how a residency, grant/election cycle, or tenure track actually works. Because of Ace’s deep background in academic research, higher education,  and political liaising you don't have to overexplain. Ace already understands the unspoken rules, the intense workloads, the red tape, and the unique stressors of your professional world.

 

Working with Ace provides a confidential, peer-level space to:
 

  • Feel deeply understood at a new level.
     

  • Understand how brains function and how to navigate emotions in high-performance spaces.
     

  • Get evidence-based resources, tools, and tips tailored to your unique needs.
     

  • Unpack and recover from professional burnout and moral injury. 
     

  • Address perfectionism, imposter anxiety, and high-stakes stress. 
     

  • Process vicarious trauma in a space built on mutual understanding and respect.
     

  • Navigate career transitions, institutional politics, and work-life boundaries.

"Working with Ace  has been a game-changer. From the moment we began I felt seen. Ace helped me to realign with my values and remember why I got into this line of work. Because of our work together, my patients get better care because I re-learned how to care for myself."

- Past Client, Cleveland Clinic Physician Alumnus

"Ace's experience and history provided me with a trusted peer, not just a counsellor. Their ability to understand my world helped me open up in ways I hadn't been able to before. My work in ongoing but I couldn't have gotten this far without Ace. Highly recommend!"

- Current Client, Canadian Academic

We humbly acknowledge that we live, work, play, and learn on the traditional territories of the Lekwungen Peoples, and that the land’s relationships with the Songhees, Xwsepsum, and W̱SÁNEĆ Peoples have existed since time immemorial. Working remotely allows us to collaborate with clients across Turtle Island. We recognize that the infrastructure supporting this work exists on stolen lands.

 

We also affirm that colonialism—and the attitudes and practices that have accompanied it—contributes to systemic discrimination and violence against Indigenous Peoples. We are dedicated to the process of decolonization by listening, learning, amplifying, and supporting Indigenous-led initiatives in addition to providing dedicated sliding scale appointments for community members disproportionately affected by colonialism and racism.

Disclaimer: Medical Advocacy Coaching services are for educational, navigational, and emotional self-advocacy support only. Coaching does not constitute medical advice, medical diagnosis, treatment recommendations, or legal representation. Working with a Medical Advocacy Coach does not establish a doctor-patient relationship and is not a substitute for professional medical care. Always consult with a licensed physician or qualified healthcare provider regarding any medical condition or treatment decisions.

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